Privacy policy
This policy explains how Handover Conveyancing, a business name of Corporate Legal Pty Ltd ABN 52 640 661 847 (we, us), handles your personal information under the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
What we collect
- Identity and contact details: name, date of birth, address, email, mobile and identity documents.
- Transaction details: the property, contract, price, deposit, finance, tenancy and anything you tell us about the property.
- Tax details (sellers): your tax file number and tax residency, so we can apply for your ATO clearance certificate.
- Verification and AML/CTF information: what we need to verify your identity and meet our anti-money laundering obligations, including source of funds where required.
- Payment details: card payments are processed by our payment provider. We do not see or store your full card number.
- Portal records: messages you send, answers you give and how you use our website and portal.
Why we collect it
We collect your information to act for you on your property transaction, verify your identity, meet our legal obligations (including trust accounting, anti-money laundering, tax withholding and record keeping), settle electronically, bill you and respond to your questions. If you do not give us information we need, we may not be able to act for you.
Tax file numbers
We collect your tax file number only to apply for your clearance certificate. It is stored encrypted, used for no other purpose and deleted once the certificate is issued, in line with the Privacy (Tax File Number) Rule 2015.
Who we share it with
- the other party's solicitor or conveyancer, real estate agents, your lender and their solicitors, as needed for your transaction
- government bodies, including NSW Land Registry Services, Revenue NSW, councils, water authorities, the ATO and AUSTRAC
- our service providers, including InfoTrack (searches, identity verification and e-signing), PEXA (electronic settlement), our payment provider, our accounting and practice management software, email and SMS providers, and our IT and AI providers
- businesses you ask us to introduce you to, only with your consent
Overseas disclosure
Some of our staff who support conveyancing and administration work from India, under the supervision of our Australian solicitors. Our matter database is stored in Sydney. Some of our software providers, including our website host and our email and SMS providers, process information in the United States. We take reasonable steps to make sure these recipients handle your information consistently with the Australian Privacy Principles.
Software and automated processing
We use software, which may include AI, to read documents, extract details, draft correspondence and track your matter. A solicitor reviews legal advice and documents before they are relied on. We do not make decisions that significantly affect you using computer programs alone.
Marketing
We may send you information about our services. You can opt out at any time using the unsubscribe link or by contacting us. We do not sell your information.
Storage and security
Your information is stored electronically with access controls and encryption. We keep client files for at least 7 years after your matter ends, then destroy or de-identify them securely.
Access, correction and complaints
You can ask to see or correct the information we hold about you by emailing privacy@handoverconveyancing.com.au. If you have a privacy complaint, contact us first and we will respond within 30 days. If you are not satisfied, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or 1300 363 992.